CivicPoint CRM

One Digital Front Door to Local Government 

We know how hard you work to deliver high-quality, responsive, and efficient customer service to your communities, and we also know that doing so can be labor-intensive and strain limited resources. But you’re not alone; we’re here to help.

MaintStar’s CivicPoint CRM opens one digital front door for customer service, enabling residents and businesses to report a broken streetlight, pay a business license fee, and check the status of a building permit all from the same branded public portal on your website and without staff involvement. If visitors need assistance, our generative and agentic AI agent, RAI, can lend a friendly and efficient hand, and our duplicate detection and smart routing features act as an AI-powered triage process. And, because MaintStar’s CivicPoint CRM, Community Development, and Public Works Suites share the same DNA, the data flows automatically between them without manual syncing or APIs. Enable customer self-service and move requests to the internet so customers can forget about unnecessary trips, delays, and standing in line while you also create accurate and comprehensive digital paper trails for requests. Faster and more efficient customer service with fewer office phone calls, emails, and walk-ins? Yes, please!

With MaintStar’s CivicPoint CRM you get:

Quick and convenient access to information and service requests without jumping around your website.

Your public portal visitors are greeted by our generative and agentic AI customer assist named RAI, who offers friendly and accurate information and service. RAI can provide simple information, such as when the next planning commission meeting is, accept license and permit applications, and even accept photos, descriptions, and locations for service requests. RAI automatically logs all requests and, if needed, keeps residents informed throughout the work order, inspection, licensing, permitting, or code enforcement process.

RAI triages all requests and directs them immediately to appropriate work groups. For example, a resident can upload photos of a fallen tree and RAI’s smart routing feature will determine if it’s a simple debris pickup or an emergency blocking a right-of-way, prioritizing the work order in the Public Works Suite work order queue automatically.

RAI instantly analyzes each service request and determines if a similar request has already been submitted. If so, RAI combines the reports to avoid confusion and duplication of work orders.

Highly-configurable, cost-effective, quick to implement, and easy-to-use, your CivicPoint CRM has been purpose-built for government, not retail, e-commerce, or some other industry with needs and rules vastly different from yours. CivicPoint CRM has separate fields for staff notes and public information to keep internal information secure and includes precision reporting to demonstrate measurable impacts on customer service. Finally, full system configuration is part of our implementation process – at no additional cost.

Track community sentiment with provable data insights using our robust public survey function, included with your CivicPoint CRM. Understand the local business climate, gain visibility into resident priorities, and make informed decisions.

CivicPoint CRM can be easily used on any iOS or Android device and multi-language support is included to support access to all segments of your community equally.

Sync across the whole MaintStar platform thanks to native integrations with MaintStar’s Public Works and Community Development Suites, as well as API links for third-party and legacy systems

With MaintStar’s CivicPoint CRM, you can deliver the customer service your community expects and deserves, while also reducing staff distractions and burnout.

That’s the MaintStar difference.

Contents 
> CivicPoint CRM: One digital front door for customer service 
> Your challenge: exceed expectations without overextending staff 
> Our solution: effortless transparency + better customer service = more confidence in government 
> Included with MaintStar’s CivicPoint CRM 
> Explore more in the MaintStar Resource Library 

CivicPoint CRM

One Digital Front Door 
to Local Government 

We know how hard you work to deliver high-quality, responsive, and efficient customer service to your communities, and we also know that doing so can be labor-intensive and strain limited resources. But you’re not alone; we’re here to help.

MaintStar’s CivicPoint CRM opens one digital front door for customer service, enabling residents and businesses to report a broken streetlight, pay a business license fee, and check the status of a building permit, all from the same branded public portal on your website and without staff involvement. If visitors need assistance, our generative and agentic AI agent, RAI, can lend a friendly and efficient hand, and our duplicate detection and smart routing features act as an AI-powered triage process. And, because MaintStar’s CivicPoint CRM, Community Development, and Public Works Suites share the same DNA, the data flows automatically between them without manual syncing or APIs. Enable customer self-service and move requests to the internet so customers can forget about unnecessary trips, delays, and standing in line, while you also create accurate and comprehensive digital paper trails for requests. Faster and more efficient customer service with fewer office phone calls, emails, and walk-ins? Yes, please!

With MaintStar’s CivicPoint CRM, 
you get:

Quick and convenient access to information and service requests without jumping around your website.

Your public portal visitors are greeted by our generative and agentic AI customer assist named RAI, who offers friendly and accurate information and service. RAI can provide simple information, such as when the next planning commission meeting is, accept license and permit applications, and even accept photos, descriptions, and locations for service requests. RAI automatically logs all requests and, if needed, keeps residents informed throughout the work order, inspection, licensing, permitting, or code enforcement process.

RAI triages all requests and directs them immediately to appropriate work groups. For example, a resident can upload photos of a fallen tree and RAI’s smart routing feature will determine if it’s a simple debris pickup or an emergency blocking a right-of-way, prioritizing the work order in the Public Works Suite work order queue automatically.

RAI instantly analyzes each service request and determines if a similar request has already been submitted. If so, RAI combines the reports to avoid confusion and duplication of work orders.

Highly-configurable, cost-effective, quick to implement, and easy-to-use, your CivicPoint CRM has been purpose-built for government, not retail, e-commerce, or some other industry with needs and rules vastly different from yours. CivicPoint CRM has separate fields for staff notes and public information to keep internal information secure and includes precision reporting to demonstrate measurable impacts on customer service. Finally, full system configuration is part of our implementation process – at no additional cost.

Track community sentiment with provable data insights using our robust public survey function, included with your CivicPoint CRM. Understand the local business climate, gain visibility into resident priorities, and make informed decisions.

CivicPoint CRM can be easily used on any iOS or Android device and multi-language support is included to support access to all segments of your community equally.

Sync across the whole MaintStar platform thanks to native integrations with MaintStar’s Public Works and Community Development Suites, as well as API links for third-party and legacy systems

With MaintStar’s CivicPoint CRM, you can deliver the customer service your community expects and deserves, while also reducing staff distractions and burnout. That’s the MaintStar difference.