Product Modules 

• Streets & Transportation  
• Facilities Management 
• Fleet Management 
• Parks & Landscape 
• Water 
• Sanitation & Wastewater 
• Storm Water 

Key Public Works Suite Extensions (available at additional cost) 

• Planning & Budgeting  
• Public Portal  
• Mobile Public App 
• Embedded GIS capabilities 
• Email notifications (included) 
• Asset Lifecycle/Capital Planning  
• Work Planning 
• Asset and Deficiency Field Collector  
• Inventory, Purchasing, & Invoicing 
• KPI Dashboards 
• Project Management 
• AI-assisted functionalities and updating (included) 

Key Outcomes & Benefits

• Uninterrupted public works-provided services
• Safe streets, facilities, parks, fleet, and water
• Predictable and accurate budgets that support better capital planning of repair and replacement of assts, plus better utilization of resources
• Simple and comprehensive reporting
• Increased operational efficiencies to reduce overtime
• Legally-compliant audits and defensible maintenance trails
• Easy documentation for federal and state reimbursements
• Work now, sync later: Mobile-friendly productivity to reduce lost time and redundant work

Key Features & Differentiators 

• Top Public Works Asset Management Solution for 2025 (awarded by govCIO Outlook) 
• Powerful, comprehensive, and easy-to-use, cloud-based software 
• Engineered by MaintStar, configured by you 
  • Data schema built to your data 
  • Custom checklists and tasks 
  • Notifications configured just for you 
  • Configurable KPI dashboards 
  • Custom user views 
  • Highly-configurable menus, screen layouts, etc. 
  • Each solution is fully-configured as part of standard implementation, at no additional cost or time 
  • Easy post-implementation configurability (sophisticated but not complex; intuitive; low-code/no-code environment) 
• Streets & Transportation Module with Pavement Condition Index (PCI) tracking, sign reflectometry reader integrations, and field-based data collection 
• Facilities Management Module with facility condition index (FCI) support and an asset tree feature to provide visualization of the “parent” and “child” relationships of facility assets for better organization, planning, and decision-making 
• Water Module to effortlessly manage water production facilities, including critical and costly pump stations and a Wachs valve turning interface. 
• Parks Module with preloaded and customizable asset fields designed specifically for park management 
• Fleet Management Module with fuel system interfaces to track mileage and fuel efficiencies; a Telematics integration; and ability to manage and track vehicle registration renewals, recalls, warranties, inventory controls, tire performance, internal billing by department, depreciation, driver information, equipment transfers, and vehicle disposal. 
• Parks & Landscapes Module with preloaded and customizable asset fields designed specifically for park and landscape management; integrations with arbor applications and vendors; field-based data collection.  
• Water Module to manage water production facilities, including pump stations  
• Sanitation Module supports sewer line cleaning and video assessment, can track GIS features like pipe length, diameter, material, and more, and has complete utility network support (manhole to manhole). 
• Stormwater Module supports NPDES Catch Basin data collection and offers a SCADA interface add-on to monitor storm water assets, valves, and pumps. 
• Planning and Budgeting extension to create entire public works budget, plan spending and track actual spends – powerful, proprietary, and unique to the market 
• Asset Lifecyle extension to project life expectancy and costs for all assets in all modules, track and rate criticality of street and transportation assts, and use embedded AI to generate criticality scores. 
• Asset & Deficiency Field Collector extension to record assets and deficiencies directly into the Public Works Suite, with GIS-tagged images and locations from the field; can create work orders and reports on. mobile devices; easily configurable for customized queries and dashboards 
• Inventory, Purchasing, & Invoicing extension to maintain an accurate, detailed overview of assets, create requisition and purchase orders, and bill residents and businesses for work done on their property. 
• KPI Dashboard extension to superpower the standard dashboard with a highly specialized and personally configured dashboard showing progress toward goals tied to key performance indicators. 
• Work Planning extension reviews and evaluates all management units to determine resource allocation requirements and shortfalls across all modules, compares activity-based work plans with actual productivity, and calculates average daily productivity  
• Email notifications feature to trigger work orders and notifications to requestor and staff. 
• Automated and highly-configurable work orders 
• GIS-supported, real-time, highly-configurable dashboards and reports 
• Online, always-on public portal 
• Real-time reporting to track the cost of asset maintenance and/or justify replacement 
• Automatic, accurate notifications and alerts, including contaminants and broken assets 
• No third-party contracts or bolted-on later modules; all MaintStar modules and systems are built to work together  

Product Modules  

• Planning and Development 
• Permitting:  
  • Building & Construction 
  • Commercial/Residential 
  • Electrical 
  • Engineering 
  • Environmental health 
  • EV charger 
  • Health 
  • Mechanical 
  • Outdoor dining 
  • Plumbing 
  • Right of way 
  • Septic 
  • Signs 
  • Solar 
  • Stormwater 
  • Transportation  
• Licensing: 
  • Animal 
  • Business (including home-based, daycare, and NPO) 
  • Contractors (such as GC, demolition, electrical, irrigation, roofing, including those licensed by third parties) 
  • Liquor/alcohol 
  • Marijuana 
  • Special event 
• Short-Term Rentals 
• Code Enforcement  

Key Community Development Suite Extensions (available at additional cost)   

• Electronic Plan Review (EPR)  
• Field Inspection Mobile App 
• Public and Contractor Portals 

Key Outcomes & Benefits    

• Eliminate efficiency bottlenecks by easily automating critical tasks associated with Permitting, Planning & Zoning, Inspections, Licenses, and Code Enforcement – in the office AND in the field
• Save resources and deliver frictionless customer service with highly-configurable, automated workflows and an always-on public portal
• Save time and simplify processes with built-in and fully-integrated electronic plan review and document management
• Easily accept accurate payments anytime with seamless financial integrations
• Improve visibility and communication across your organization; facilitate approvals from multiple agencies, residents, and advisory boards
• Increase revenues with automated systems that don’t allow progression until fees are paid
• Ensure compliance with policies and codes
• Integrated condition management and tracking of compliance conditions that must be completed

Key Features & Differentiators  

• Engineered by MaintStar, configured by you; each solution is fully-configured as part of standard implementation, at no additional cost or time 
• All key features administered by your team for continued improvement of your processes over time 
• User-defined fields, dropdowns, menus, etc. 
  • Screen layouts and appearances 
  • Personalized colors, themes, and images to reflect your agency 
  • Online public portal 
• Personalized logo library to insert logo 
• Libraries for jurisdictional codes, documents, media materials for use internally and on the external portal 
• Workflow designer to create workflows that meet your exact processes 
• Clean and modern interface 
• Highly-configurable KPI dashboard instead of generic Power BI 
• Mobile Inspector feature: once added, accessible with all modules 
• AI-powered case triage 
• Centralized database structure enables sharing information across all departments and improved communication between agency offices 
• Online, always-on public portal 
• Modular and scalable as your organization evolves 
• Appointment manager to schedule, change, or cancel appointments 
• Visual dashboard and analytics to track economic growth generate reports, and support business planning 
• Planning & Development: Built-in electronic plan review (EPR) add-on, fully-integrated; Open architecture allows for interfacing with multiple systems, including GIS parcel management and assessor’s database for fee schedules
• Permitting:  
  • Can be configured for nearly any type of permitting process 
  • Add-on feature for online/automated application and permit renewal processing, including applicant reminders, renewal fee collection, and renewed permit printing 
  • Add-on feature for online permit/application withdrawal, permittee changes or withdrawal, and online revision requests 
• Licensing:  
  • Can be configured for nearly any type of licensing process 
  • Add-on feature for online/automated license renewal processing, including reminders, renewal fee collection, and renewed license printing 
  • Add-on feature for changing business address 
  • Add-on feature for online license application withdrawal 
• Code Enforcement: Building code enforcement – dangerous structure, garage conversion, illegal structure, rental structure code, and more; Other code enforcement – noise violation, public camping, and more. 
• Vacation/short term rental: system identifies unlicensed properties and notifies owner to request license payment fee; after payment, application goes to city for reviews and issuance; no payment, system creates violation record 
• No third-party contracts or bolted-on later modules; all MaintStar modules and systems are built to work together  
• Enterprise user license with unlimited number of users  
• Easy configuration of fee schedules that can seamlessly pull data from related permit information   

Useful Integrations 

• Seamless, native integrations with MaintStar’s Public Works Suite, CivicPoint CRM, and ESRI 
• Open architecture allows interfacing with multiple systems, including GIS parcel management and assessor’s database for fee schedules 
• Interfaces with your internal operations, such as accounting, tax assessment, public works, and utilities.  
• Integration with other government entities, including assessors’ office and licensing authorities.  

Key Outcomes & Benefits 

• Significantly reduce phone calls, emails, and walk-ins through always-on, online customer service request portal to free up staff for more high impact work 
  • Move walk-in requests to the internet and customers can forget about unnecessary trips, delays, and standing in line 
• Improve resident satisfaction and increase trust in government operations 
• Create accurate and comprehensive digital paper trails for requests 

Key Features & Differentiators 

• Branded Public Portal Quick and convenient access to information and service requests without jumping around your website 
• AI agent, RAI  Your public portal visitors are greeted by our generative and agentic AI customer assist named RAI, who offers friendly and accurate information and service. RAI can provide simple information, such as when the next planning commission meeting is, accept license and permit applications, and even accept photos, descriptions, and locations for service requests. RAI automatically logs all requests and, if needed, keeps residents informed throughout the work order, inspection, licensing, permitting, or code enforcement process.  
• Smart Routing RAI triages all requests and directs them immediately to appropriate work groups. For example, a resident can upload photos of a fallen tree and RAI’s smart routing feature will determine if it’s a simple debris pickup or an emergency blocking a right-of-way, prioritizing the work order in the Public Works Suite work order queue automatically. 
• Duplicate Request Detection RAI instantly analyzes each service request and determines if a similar request has already been submitted. If so, RAI combines the reports to avoid confusion and duplication of work orders. 
• Built for YOU Highly-configurable, cost-effective, quick to implement, and easy-to-use, your CivicPoint CRM has been purpose-built for government, not retail, e-commerce, or some other industry with needs and rules vastly different from yours. CivicPoint CRM has separate fields for staff notes and public information to keep internal information secure and includes precision reporting to demonstrate measurable impacts on customer service. Finally, full system configuration is part of our implementation process – at no additional cost. 
• Public Surveys Track community sentiment with provable data insights using our robust public survey function, included with your CivicPoint CRM. Understand the local business climate, gain visibility into resident priorities, and make informed decisions.  
• Accessible for Everyone CivicPoint CRM can be easily used on any iOS or Android device and multi-language support is included to support access to all segments of your community equally. 
• Seamless Integrations Sync across the whole MaintStar platform thanks to native integrations with MaintStar’s Public Works and Community Development Suites, as well as API links for third-party and legacy systems
• AI image and text recognitions: 
  • Failure Code Assignment: analyzes description and image; assigns a reportable failure code 
  • Image Analysis and Duplication: captures issue, image provided, and precise GIS location; ensures image matches description and detects and relates duplicate submissions 
  • Work Order Assignment: automated resource scheduling; automatically assigns task based on skills and availability 
• Requestor confirmation notification and status tracking 
• No third-party contracts or bolted-on later modules; all MaintStar modules and systems are built to work together   

Useful Integrations 

• Seamless, native integrations with MaintStar’s Public Works Suite and Community Development Suite  
• Open architecture allows for simple linkages to agency websites and other systems as well