Public Portals & Mobile App
Simple, Convenient Online Access for Your Community
Online public portals, a key component of our CivicPoint CRM and available with both our Public Works and Community Development Suites, are an easy and efficient shortcut for the public and your staff to take care of simple tasks. And, our Public Mobile App significantly streamlines service request management and fulfillment. Faster, easier customer service to your community plus more staff time for important projects. What’s not to love?
Public Works Suite
In our modern age, your community members are used to conducting business from their phone, and they have the same high expectations of mobile access from you as they do from the private sector. Answer those expectations and divert those walk-ins, phone calls, and emails to a branded mobile app. With a MaintStar Public Mobile App, residents and businesses can forget about unnecessary trips, delays, and standing in line. Your branded mobile app provides the immediacy and ease that your residents and businesses expect in our wireless world, and staff have more time to deliver on projects that demand focus and concentration. Through the Public Works Mobile App, community members can easily report and submit service requests for issues such as:
Compatible with Android and iOS mobile devices, it includes an integration with the device camera and GPS tagging for accurate location of the issue. The system sends the reporter automated updates through text or email as the report is received, assigned, and worked on. Duplicate detection and automatic logging of all communications make it easy to track and combine service requests. Once received, the request can be immediately turned into a work order.
Setting up a branded, online Public Portal is a cost-effective way to move traditional “walk-in” services online without sacrificing the high-quality customer service you strive to deliver and your community deserves. With a MaintStar Public Portal, residents and businesses can forget about unnecessary trips, delays, and standing in line. And staff have more time to focus on projects that demand focus and concentration. Through the Public Works Public Portal, community members can easily report and submit service requests for issues such as:
The system captures the report and allows the reporter to add images and GPS locations. Then it sends the reporter automated updates through text or email as the report is received, assigned, and worked on. Duplicate detection and automatic logging of all communications make it easy to track and combine service requests. Once received, the request can be immediately turned into a work order.
Government agencies often rely on vendors and contractors to provide operational support to their municipality. MaintStar Public Works Suite offers a Vendor/Contractor Portal providing quick and easy access to work orders and assets for the vendor and visibility for the agency to track of contractor performance on critical tasks and projects. This web-based portal:
Community Development Suite
With a branded, online public portal, you can eliminate the need for time-consuming phone calls or in-person visits to make inquiries, renew licenses or file documents. Best yet, it offers a streamlined experience that optimizes resources and speeds the revenue—making the portal both convenient and cost-effective. Using a browser on a computer or mobile device, people can manage important tasks any time, from anywhere:
Our Community Development Public Portal is powered for productivity with:
With a branded, online contractor portal, you can eliminate the need for time-consuming phone calls or in-person visits to make inquiries, renew licenses or file documents. Best yet, it offers a streamlined experience that optimizes resources and speeds the revenue—making the portal both convenient and cost-effective. Using a browser on a computer or mobile device, contractors can manage important tasks any time, from anywhere:
Our Community Development Public Portal is powered for productivity with:
Configurable, intuitive, and streamlined public portals and mobile apps. Simple, convenient, and efficient for your community. Perfect for modern government operations.
That’s the MaintStar difference.
See the MaintStar difference for yourself!
Contents
> Your challenge: encourage resident and business self-service
> Our solution: simple, convenient, online access for your community
> Public Works Suite public mobile app and online portal
> Public Works Suite online vendor portal
> Community Development Suite public portal & contractor portal
Public Works Suite
Community Development Suite
CivicPoint (CRM)
MaintStar is the trusted company with powerful software and legendary service. With a customer-centric mindset, we build seamlessly-integrated and fully-configurable asset, land, and customer relationship management solutions for mid- to large-population public sector organizations. Discover more about MaintStar 
Public Portals & Mobile App
Simple, Convenient
Online Access for
Your Community
Online public portals, a key component of our CivicPoint CRM and available with both our Public Works and Community Development Suites, are an easy and efficient shortcut for the public and your staff to take care of simple tasks. And, our Public Mobile App significantly streamlines service request management and fulfillment. Faster, easier customer service to your community plus more staff time for important projects. What’s not to love?
Public Works Suite
In our modern age, your community members are used to conducting business from their phone, and they have the same high expectations of mobile access from you as they do from the private sector. Answer those expectations and divert those walk-ins, phone calls, and emails to a branded mobile app. With a MaintStar Public Mobile App, residents and businesses can forget about unnecessary trips, delays, and standing in line. Your branded mobile app provides the immediacy and ease that your residents and businesses expect in our wireless world, and staff have more time to deliver on projects that demand focus and concentration. Through the Public Works Mobile App, community members can easily report and submit service requests for issues such as:
Compatible with Android and iOS mobile devices, it includes an integration with the device camera and GPS tagging for accurate location of the issue. The system sends the reporter automated updates through text or email as the report is received, assigned, and worked on. Duplicate detection and automatic logging of all communications make it easy to track and combine service requests. Once received, the request can be immediately turned into a work order.
Setting up a branded, online Public Portal is a cost-effective way to move traditional “walk-in” services online without sacrificing the high-quality customer service you strive to deliver and your community deserves. With a MaintStar Public Portal, residents and businesses can forget about unnecessary trips, delays, and standing in line. And staff have more time to focus on projects that demand focus and concentration. Through the Public Works Public Portal, community members can easily report and submit service requests for issues such as:
The system captures the report and allows the reporter to add images and GPS locations. Then it sends the reporter automated updates through text or email as the report is received, assigned, and worked on. Duplicate detection and automatic logging of all communications make it easy to track and combine service requests. Once received, the request can be immediately turned into a work order.
Government agencies often rely on vendors and contractors to provide operational support to their municipality. MaintStar Public Works Suite offers a Vendor/Contractor Portal providing quick and easy access to work orders and assets for the vendor and visibility for the agency to track of contractor performance on critical tasks and projects. This web-based portal:
Community Development Suite
With a branded, online public portal, you can eliminate the need for time-consuming phone calls or in-person visits to make inquiries, renew licenses or file documents. Best yet, it offers a streamlined experience that optimizes resources and speeds the revenue—making the portal both convenient and cost-effective. Using a browser on a computer or mobile device, people can manage important tasks any time, from anywhere:
Our Community Development Public Portal is powered for productivity with:
With a branded, online contractor portal, you can eliminate the need for time-consuming phone calls or in-person visits to make inquiries, renew licenses or file documents. Best yet, it offers a streamlined experience that optimizes resources and speeds the revenue—making the portal both convenient and cost-effective. Using a browser on a computer or mobile device, contractors can manage important tasks any time, from anywhere:
Our Community Development Public Portal is powered for productivity with:
Configurable, intuitive, and streamlined public portals and mobile apps. Simple, convenient, and efficient for your community. Perfect for modern government operations.
That’s the MaintStar difference.