Facility Management with Integrated GIS for Baltimore County
Baltimore County, located along the Chesapeake Bay, is one of the oldest port cities in the United States and the third-most populous county in Maryland. The County owns more than 700 buildings and employs about 1,000 employees who serve their population of more than 850,000 residents.
Main Challenge
Baltimore County officials wanted to update to an asset management system that was easier to use. Their goal was to have better control of work orders and work requests, to improve productivity, and to get things done in a timely manner.
MaintStar Solution
MaintStar’s Public Works Suite with the GIS integration delivered a powerful, easy-to-use, and comprehensive software solution that was a perfect fit for Baltimore County’s needs.
Customer Outcomes
Soon, the County was able to quickly and accurately:
- Issue work orders
- Review and track material and personnel costs
- Provide quick reports for management
- Reports are easily available to publish for internal or external stakeholders. Issue work orders
On the heels of this success, Baltimore County later added more MaintStar capabilities, including the Public Mobile App and hosted KPI dashboard extensions. GIS mapping of buildings and barcoding further improved their operation. One of MaintStar’s first customers, Baltimore County’s trust in MaintStar has brought them back repeatedly for additional modules and solutions, making them a valuable MaintStar partner.
That’s the MaintStar difference.