You Have
Our Word.
You Have
Our Word.
MaintStar has been serving customers for more than 40 years, something few tech companies can claim. Our founder took the time to personally understand the work and challenges of the people he built software for, and he realized that our customers are expected to provide timely and helpful service to their public customers. They deserve the same from us. So that’s what we deliver.
MaintStar has been serving customers for more than 40 years, something few tech companies can claim. Our founder took the time to personally understand the work and challenges of the people he built software for, and he realized that our customers are expected to provide timely and helpful service to their public customers. They deserve the same from us. So that’s what we deliver.
Legendary MaintStar Customer Service
As software companies are increasingly purchased by private equity investors and huge conglomerates, MaintStar continues to embrace a different path. Founder-owned and operated since 1984, we remain committed to product investment and innovation supported by high-quality, personal, and responsive customer service. MaintStar is proud to have a customer support rating of 5.0/5 on Capterra.com and a customer satisfaction rating of at least 4.8/5 on multiple customer rating sites. However, even without those numbers, our 97+% customer renewal rate speaks for itself. MaintStar doesn’t answer to Wall Street or private investors – we answer to our customers, every day.
MaintStar provides direct product support from start to finish. Your solutions are implemented and supported by the same project managers who design the systems for faster, smoother deployment and updates. Plus, our U.S.-based customer support team is deeply knowledgeable about our products – no more getting passed around from one person to another.
Additionally, our customer service goes beyond service – our customers are our partners. At MaintStar, we genuinely believe in customer-driven solutions. Features like our intelligent dashboard and mobile work order module were directly created or enhanced based on feedback from customers. And because we’re a more compact-sized company, we don’t take years to implement feature requests!
Let us show you what a difference powerful software accompanied by legendary customer service can make for your organization.
Legendary MaintStar
Customer Service
As software companies are increasingly purchased by private equity investors and huge conglomerates, MaintStar continues to embrace a different path. Founder-owned and operated since 1984, we remain committed to product investment and innovation supported by high-quality, personal, and responsive customer service. MaintStar is proud to have a customer support rating of 5.0/5 on Capterra.com and a customer satisfaction rating of at least 4.8/5 on multiple customer rating sites. However, even without those numbers, our 97+% customer renewal rate speaks for itself. MaintStar doesn’t answer to Wall Street or private investors – we answer to our customers, every day.
MaintStar provides direct product support from start to finish. Your solutions are implemented and supported by the same project managers who design the systems for faster, smoother deployment and updates. Plus, our U.S.-based customer support team is deeply knowledgeable about our products – no more getting passed around from one person to another.
Additionally, our customer service goes beyond service – our customers are our partners. At MaintStar, we genuinely believe in customer-driven solutions. Features like our intelligent dashboard and mobile work order module were directly created or enhanced based on feedback from customers. And because we’re a more compact-sized company, we don’t take years to implement feature requests!
Let us show you what a difference powerful software accompanied by legendary customer service can make for your organization.
Painless System Implementation
Government organizations frequently put off purchasing new software systems because they dread the implementation process and subsequent learning curve for staff using the new system. Trust us, we get it, and we’re here to help.
Software investments are a big deal, and you need them to work properly, but they won’t if they aren’t implemented well or adopted by your staff. When you purchase a solution from MaintStar, the people who implement your products and provide training to your staff are the same people who designed the software, not a third party or staff person who has never used the software. Our team will fully assess your organization’s processes to determine exactly what you’ll need for a successful implementation. Plus, our products are so user-friendly, your staff will be working with them like pros in no time, delivering that high ROI you need to support your tech investments.
That’s the MaintStar difference.
