An agentic AI agent is an advanced artificial intelligence system designed with a high degree of autonomy, goal-directed behavior, and self-correction, allowing it to navigate open-ended environments without human supervision. It focuses on agency, execution, and execution safety. It may use generative AI as its “brain,” but its defining characteristic is its ability to make independent tactical decisions, alter its plans based on environmental feedback, and manipulate external software tools to achieve a strategic goal. While the terms are often used interchangeably in casual tech conversations, the core difference lies in their architecture: “generative AI” refers to the underlying technology (the power source), while “agentic AI” refers to the behavioral capability (the driver).

RAI, MaintStar’s proprietary AI agent, uses both generative and agentic capabilities to answer questions, accept and route applications, deliver information and materials along workflows, identify duplications, create and send email updates and notifications, and direct questions to appropriate staff members. It operates within the MaintStar’s CivicPoint CRM system and is natively integrated with all MaintStar solutions, modules, and extensions for a seamless, platform-wide experience.